Cookie Policy
Last Updated: November 26, 2025
Essential Cookies
Required for functionality
Privacy First
Minimal tracking approach
Your Control
Manage your preferences
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site. TrackStack uses cookies to provide a secure and personalized experience.
2. Types of Cookies We Use
2.1 Essential Cookies (Required)
These cookies are necessary for the website to function. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| __clerk_* | Authentication session | Session |
| __session | User session management | 7 days |
| csrf_token | Security protection | Session |
2.2 Functional Cookies (Optional)
These cookies remember your preferences and settings to enhance your experience.
| Cookie | Purpose | Duration |
|---|---|---|
| theme | Dark/light mode preference | 1 year |
| trackstack-* | UI preferences (dismissed banners, etc.) | 1 year |
| cookie-consent | Remembers your cookie preference | 1 year |
2.3 Analytics Cookies (Optional)
These cookies help us understand how visitors interact with TrackStack.
| Cookie | Purpose | Duration |
|---|---|---|
| ph_* | PostHog analytics (privacy-focused) | 1 year |
We use PostHog for analytics, which is a privacy-focused analytics platform that allows us to understand usage patterns without invasive tracking.
2.4 Support Chat Cookies (Optional)
These cookies enable real-time support chat and keep your conversation available across visits. Support chat is only enabled if you opt in.
| Cookie | Purpose | Duration |
|---|---|---|
| crisp_* | Crisp support chat session and preferences | Varies |
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages:
- Clerk (Authentication): Manages secure login sessions. See Clerk's Privacy Policy.
- PostHog (Analytics): Privacy-focused product analytics. See PostHog's Privacy Policy.
- Crisp (Support Chat): Live chat support widget. Only loaded after support chat consent. See Crisp's Privacy Policy.
4. Managing Your Cookie Preferences
You have control over cookies on TrackStack:
- Cookie Banner: When you first visit TrackStack, you can accept or decline optional cookies via our cookie consent banner.
- Browser Settings: Most browsers allow you to block or delete cookies. Check your browser's help documentation for instructions.
- Essential Cookies: Note that essential cookies cannot be disabled as they are required for TrackStack to function properly.
Note: Blocking cookies may affect your experience. Some features may not work correctly without essential cookies.
5. Do Not Track
TrackStack respects "Do Not Track" (DNT) browser settings. When DNT is enabled, we disable optional analytics tracking. Essential cookies for authentication and security will still function.
6. Updates to This Policy
We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
7. Contact Us
If you have questions about our use of cookies, please contact us:
Email: privacy@trackstack.ai
Company: Servers Connect LLC